A perishable inventory system with service facility and feedback customers.
M. AmirthakodiV. RadhamaniB. SivakumarPublished in: Ann. Oper. Res. (2015)
Keyphrases
- service providers
- customer service
- customer satisfaction
- single server
- service systems
- single server queue
- queueing model
- service times
- service quality
- call center
- web services
- rapid transit
- steady state
- management system
- poisson arrivals
- queue size
- arrival process
- service requirements
- service rates
- website
- service oriented
- relevance feedback
- arrival rate
- end users
- point of sale
- special case
- online services
- content providers
- heavy traffic
- virtual organization