Web Based Knowledge Management Community for Machine and Plant Construction Industries Technical After-Sales Service.
Florian KupschSilvia MatiRichard SchieferdeckerPublished in: PAKM (2002)
Keyphrases
- knowledge management
- computer and information sciences
- knowledge sharing
- customer service
- information technology
- strategic decisions
- knowledge engineering
- knowledge resources
- sharing platform
- service providers
- service discovery
- client server architecture
- management system
- construction process
- customer support
- power plant
- information services
- information systems
- web services
- knowledge creation
- batch processing
- case study
- multimedia
- control system
- ontology construction
- learning community
- knowledge management systems
- web based systems
- service quality
- service composition
- service oriented
- community structure
- software development
- software engineering
- object oriented
- e learning