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An Integrated Development Framework for Advanced IT-Service Management: Proof-of-Concept Project in Universities Domain.

Nikolay TkachukVladyslav SokolKateryna Glukhovtsova
Published in: ICTERI (Revised Selected Papers) (2013)
Keyphrases
  • case study
  • main contribution
  • probabilistic model
  • design principles
  • software engineering
  • domain specific
  • knowledge based systems
  • project management
  • conceptual framework
  • academic institutions
  • nsf funded