Peer-to-Peer Service Quality and Its Consequences in Virtual Communities.
Aku ValtakoskiJuhana PeltonenMikko O. J. LainePublished in: AMCIS (2010)
Keyphrases
- service quality
- virtual communities
- peer to peer
- customer satisfaction
- electronic commerce
- service providers
- social networks
- user satisfaction
- quality of service
- virtual world
- community members
- competitive advantage
- trust and reputation systems
- file sharing
- information systems
- information sharing
- information quality
- situated learning
- distributed computing
- grid computing
- online communities
- online shopping
- real time
- trust management
- competitive environment
- call center
- job satisfaction
- cloud computing
- information technology
- social interaction