Keyphrases
- social capital
- factors influencing
- social support
- internet shopping
- online social
- factors affecting
- website design
- customer service
- critical mass
- online communities
- human capital
- information flow
- knowledge sharing
- online learning
- group discussion
- customer relationship management
- online video
- customer data
- public sector
- social media
- case study
- marketing campaigns
- customer loyalty
- inter organizational
- instant messaging
- information and communication technologies
- electronic commerce
- intrusion detection
- social networks
- socio cultural
- data mining
- call center
- knowledge acquisition