Application of the knowledge management in the knowledge-intensive service business: the case studies at ITIS and ITRI in Taiwan.
Chien-Pin WangBenjamin J. C. YuanPublished in: Int. J. Technol. Manag. (2007)
Keyphrases
- knowledge management
- knowledge intensive
- case study
- workflow management
- business intelligence
- software development
- process oriented knowledge management
- information systems
- knowledge sharing
- web based learning
- competitive advantage
- information technology
- knowledge acquisition
- decision making
- knowledge management systems
- telecommunications industry
- semantic web
- law enforcement
- software engineering
- knowledge engineering
- lessons learned
- database
- e government
- customer service
- web services
- artificial intelligence
- machine learning
- data mining