Service-based Integration of IT-Innovations in Customer-Bank-Interaction.
Till MöwesThomas PuschmannRainer AltPublished in: Wirtschaftsinformatik (2011)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- service times
- call center
- electronic commerce
- steady state
- smart spaces
- service quality
- data integration
- service integration
- loose coupling
- management system
- service oriented
- customer support
- service discovery
- web services
- banking services
- banking industry
- data mining
- service providers
- human computer interaction
- user interaction
- customer relationship management
- heavy traffic
- service delivery
- mobile services
- queue length
- product information
- customer behavior
- service composition
- churn prediction
- end users
- website