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Alignment Between Service Innovation Strategy and Business Strategy and Its Effect on Firm Performance: An Empirical Investigation.
Hyun-Sun Ryu
Jae-Nam Lee
Byounggu Choi
Published in:
IEEE Trans. Engineering Management (2015)
Keyphrases
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business strategy
customer service
knowledge management
information systems
competitive environment
information technology
strategic decision making
competitive advantage
service quality
case study
customer satisfaction
service providers
web services
service oriented
developing countries
end users
database