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Establishing IT Service Climate as an Antecedent of IT Service Quality.
Ronnie Jia
Blaize Horner Reich
John Pearson
Published in:
ICIS (2007)
Keyphrases
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service quality
service providers
customer satisfaction
electronic commerce
quality of service
competitive advantage
online shopping
user satisfaction
incident management
information systems
call center
job satisfaction
information quality
competitive environment
data mining
customer requirements
database