Tandem queues with impatient customers.
Jianfu WangHossein Abouee-MehriziOpher BaronOded BermanPublished in: Perform. Evaluation (2019)
Keyphrases
- poisson arrivals
- arrival rate
- service rates
- single server
- call center
- asymptotically optimal
- heavy traffic
- service times
- arrival process
- queue length
- queueing networks
- queueing systems
- steady state
- waiting times
- single server queue
- retrial queue
- processor sharing
- state dependent
- queueing model
- arrival processes
- customer satisfaction
- priority queue
- finite capacity
- service systems
- service level
- information disclosure
- queuing systems
- information systems
- customer requirements
- fluid model
- holding cost
- marketing strategies
- stationary distribution
- customer service
- parallel machines
- quality of service
- service providers