Customer Agility Capabilities at EuroBank: The Role of ICT and Organizational Routines.
Petri HallikainenHilkka Merisalo-RantanenAmany R. ElbannaPublished in: ACIS (2017)
Keyphrases
- competitive advantage
- customer knowledge
- strategic alignment
- customer relationship management
- knowledge management
- systems development
- information systems
- business environment
- competitive environment
- business processes
- information and communication technologies
- decision making
- electronic commerce
- service quality
- knowledge sharing
- business process
- software systems
- marketing strategies
- supply chain
- information technology
- social structures
- customer satisfaction
- inter organizational
- crisis management
- case study
- tertiary education