Are Dark Patterns Self-destructive for Service Providers?: Revealing Their Impacts on Usability and User Satisfaction.
Toi KojimaTomoya AibaSoshi MaedaHiromi AraiMasakatsu NishigakiTetsushi OhkiPublished in: HCI (37) (2024)
Keyphrases
- user satisfaction
- service providers
- service quality
- information systems
- customer satisfaction
- cloud computing
- web services
- end users
- perceived usefulness
- information quality
- frequent patterns
- service provision
- structural equation modeling
- kolmogorov smirnov
- personal data
- website
- response time
- service compositions
- database
- business opportunities
- online services
- search engine