Assessing Software Service Quality and Trustworthiness at Selection Time.
Noura LimamRaouf BoutabaPublished in: IEEE Trans. Software Eng. (2010)
Keyphrases
- service quality
- customer satisfaction
- quality management
- service providers
- electronic commerce
- quality of service
- user satisfaction
- online shopping
- competitive advantage
- information quality
- call center
- software systems
- information systems
- software development
- software engineering
- competitive environment
- incident management
- databases
- source code
- metadata
- social networks