Walking a Mile in Their Shoes - A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective.
Hendrik ScholtaSebastian HalsbenningBettina DistelJörg BeckerPublished in: EGOV (2020)
Keyphrases
- service delivery
- public services
- e government
- government services
- public administration
- end to end
- government agencies
- government information
- life cycle
- service provision
- public sector
- service management
- web services
- digital government
- information sharing
- databases
- mobile technologies
- public organizations
- knowledge sharing
- mobile devices
- case study
- e learning