Hybrid modeling methodology for integrating customers' behaviors into system simulation to improve service operations management.
Ying TianMing ZhaoMing LiuYajing LiaoChong HuangMingyao HuPublished in: Simul. Model. Pract. Theory (2022)
Keyphrases
- operations management
- discrete event simulation
- service providers
- customer service
- hybrid artificial intelligence systems
- crowd simulation
- web services
- customer satisfaction
- single server
- modeling method
- agent based simulations
- database
- qualitative and quantitative
- computer assisted
- input output
- image segmentation
- image processing
- decision making