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Non-intrusive Estimation of QoS Degradation Impact on E-Commerce User Satisfaction.
Nicolás Poggi
David Carrera
Ricard Gavaldà
Eduard Ayguadé
Published in:
NCA (2011)
Keyphrases
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user satisfaction
service quality
quality of service
information systems
electronic commerce
customer satisfaction
web services
information quality
structural equation modeling
kolmogorov smirnov
user perceived
perceived quality
user perceptions
search engine
social networks
search experience