A Memetic Algorithm for Workforce Distribution in Dynamic Multi-Skill Call Centres.
David Millán-RuizJosé Ignacio HidalgoPublished in: EvoCOP (2010)
Keyphrases
- memetic algorithm
- tabu search
- timetabling problem
- information technology
- benchmark instances
- evolutionary computation
- assembly line balancing
- genetic algorithm
- probability distribution
- job shop scheduling problem
- dynamic environments
- artificial intelligence
- information systems
- genetic programming
- combinatorial optimization
- query expansion
- computational efficiency
- neural network
- computational intelligence
- evolutionary algorithm
- data mining