Service-Level Agreements for Electronic Services.
James SkeneFranco RaimondiWolfgang EmmerichPublished in: IEEE Trans. Software Eng. (2010)
Keyphrases
- service level agreements
- service level
- cloud computing
- quality of service
- service oriented
- service providers
- business process
- grid services
- business processes
- service quality
- resource management
- resource allocation
- distributed computing
- lead time
- data mining
- information systems
- service oriented architecture
- data management
- case study