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Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance.
Pankaj Setia
Viswanath Venkatesh
Supreet Joglekar
Published in:
MIS Q. (2013)
Keyphrases
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customer service
information quality
customer satisfaction
digital technologies
service quality
user satisfaction
information systems
learning technologies
digital media
social sciences
call center
knowledge transfer
competitive advantage
factors affecting
digital libraries
perceived usefulness
e learning
databases