Enhancing the Use of Government Mobile Applications: The Perspective of Citizen-initiated Contacts Theory.
Ching Seng YapRizal AhmadFarhana Tahmida NewazCordelia MasonPublished in: KMIS (2019)
Keyphrases
- mobile applications
- e government
- government agencies
- mobile phone
- mobile devices
- digital government
- government services
- user experience
- mobile users
- public sector
- smart phones
- mobile technologies
- information technology
- relationship management
- service delivery
- m learning
- location based services
- battery life
- public administration
- mobile platform
- social responsibility
- wifi
- context aware
- mobile services
- internet access
- open data
- end users
- knowledge base
- mobile environments
- mobile apps
- android platform
- case study