Utilizing customer satisfaction in ranking prediction for personalized cloud service selection.
Shuai DingZeyuan WangDesheng WuDavid L. OlsonPublished in: Decis. Support Syst. (2017)
Keyphrases
- customer satisfaction
- service selection
- service quality
- web service selection
- quality of service
- web service composition
- service oriented
- web services
- service composition
- qos aware
- online shopping
- personalized search
- customer service
- core competence
- user satisfaction
- marketing strategies
- prediction model
- customer support
- customer reviews
- customer data
- database
- composite web services
- information quality
- service discovery
- cloud computing
- web services composition
- description language
- user profiles
- lightweight
- wireless sensor networks
- customer retention
- information systems