Understanding the Emotional and Informational Influence on Customer Knowledge Contribution through Quantitative Content Analysis.
Xiaolei WangTerence T. OwYuqiang FengLuning LiuPublished in: HICSS (2019)
Keyphrases
- content analysis
- customer knowledge
- qualitative analysis
- collaborative learning
- video content analysis
- cscl environments
- online discussion
- video content
- computer supported collaborative learning
- quantitative and qualitative
- collaborative knowledge building
- machine learning
- emotional state
- computer mediated communication
- online communities
- qualitative and quantitative
- online learning
- video sequences
- blog entries
- information systems