Assessing ERP post-implementation success at the individual level: Revisiting the role of service quality.
Pei-Fang HsuHsiuJu Rebecca YenJung-Ching ChungPublished in: Inf. Manag. (2015)
Keyphrases
- service quality
- individual level
- information quality
- success factors
- user satisfaction
- customer satisfaction
- information systems
- enterprise resource planning
- electronic commerce
- service providers
- competitive advantage
- online shopping
- quality of service
- incident management
- erp systems
- group level
- customer support
- database
- website
- technology acceptance
- decision making
- call center
- web services
- life cycle