Using Deep Learning Networks to Predict Telecom Company Customer Satisfaction Based on Arabic Tweets.
Latifah AbdulRahman AlmuqrenMonzer Moh'd QasemAlexandra I. CristeaPublished in: ISD (2019)
Keyphrases
- customer satisfaction
- deep learning
- customer service
- marketing strategies
- customer retention
- customer data
- service quality
- customer support
- unsupervised learning
- unsupervised feature learning
- user satisfaction
- social media
- mental models
- customer loyalty
- machine learning
- social networks
- object recognition
- information systems
- weakly supervised
- named entities
- social network analysis
- feature selection