Citizens' perceptions of corruption and e-governance in Jordan, Ethiopia and Fiji - the need for a marketing approach.
Raghuvar Dutt PathakRakesh BelwalGurmeet SinghRafia NazR. F. I. SmithKhalid Y. Al-ZoubiPublished in: Electron. Gov. an Int. J. (2012)
Keyphrases
- e government
- public administration
- social media
- public sector
- decision making
- government services
- factors influencing
- data mining
- knowledge management
- consumer behavior
- website
- customer relationship management
- government agencies
- public services
- customer behavior
- long term
- database marketing
- digital government
- governmental organizations
- marketing strategies
- customer service
- service delivery
- potential customers
- telecommunications industry
- information sharing
- information technology
- case study
- social networks
- search engine