Can ITIL contribute to IT/business alignment? An initial investigation.
Ramisa KashanchiJanet TolandPublished in: Wirtschaftsinf. (2006)
Keyphrases
- service delivery
- business process
- electronic commerce
- business processes
- business rules
- data mining
- decision making
- business applications
- business intelligence
- sequence alignment
- business environment
- process oriented
- case study
- mission critical
- service management
- change management
- telecommunications industry
- database design
- image alignment
- supply chain management
- database
- e government
- information technology
- database systems
- web services
- real world