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A capability based framework for customer experience focused digital transformation.
Neeraj Sahu
Hepu Deng
Alemayehu Molla
Published in:
ACIS (2018)
Keyphrases
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main contribution
learning algorithm
data mining
lightweight
theoretical framework
bayesian framework
framework enables
data sets
information systems
web services
case study
expert systems
hidden markov models
electronic commerce
conceptual framework