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Analyzing Service Quality Evaluation Indexes of Rural Last Mile Delivery Using FCE and ISM Approach.

Xiaohong JiangHuiying WangXiucheng Guo
Published in: Inf. (2020)
Keyphrases
  • quality evaluation
  • human perception
  • evaluation model
  • fuzzy comprehensive evaluation
  • service delivery
  • quality metrics
  • public services
  • evaluation method
  • data mining
  • iso iec