Developing a maturity model for service systems in heavy equipment manufacturing enterprises.
Alexander A. NeffFlorian HamelThomas HerzFalk UebernickelWalter BrennerJan vom BrockePublished in: Inf. Manag. (2014)
Keyphrases
- service systems
- maturity model
- manufacturing enterprises
- web technologies
- service oriented
- service level
- iso iec
- enterprise systems
- manufacturing systems
- manufacturing companies
- software maintenance
- databases
- software systems
- reference architecture
- artificial intelligence
- information systems
- case study
- enterprise resource planning
- software process
- call center
- arrival rate
- information technology
- supply chain