Queueing system with impatient customers: A review.
Kangzhou WangNa LiZhibin JiangPublished in: SOLI (2010)
Keyphrases
- arrival rate
- call center
- queueing model
- heavy traffic
- steady state
- queue length
- service systems
- service times
- single server queue
- asymptotically optimal
- queueing systems
- single server
- arrival process
- customer satisfaction
- state dependent
- long run
- markov chain
- real time
- priority scheduling
- customer service
- customer relationship management
- fluid model
- waiting times
- queueing networks
- queueing theory
- neural network
- customer support