Enhancing E-Service Collaboration with Enforcement and Relationship Management: A Methodology from Requirements to Event Driven Realization.
Dickson K. W. ChiuShing-Chi CheungSven TillLalita NarupiyakulPatrick C. K. HungPublished in: Int. J. Organ. Collect. Intell. (2010)
Keyphrases
- event driven
- relationship management
- information delivery
- information systems
- customer relationship management
- real time
- web services
- service providers
- information services
- knowledge management
- information sharing
- database
- data management
- knowledge sharing
- service quality
- call center
- software engineering
- e learning
- social network services