Extraction of Key Factors and Its Interrelationship Critical to Determining the Satisfaction Degree of User Experience in Taxi Passenger Service Using DEMATEL.
Chunrong LiuYi JinXu ZhuPublished in: HCI (20) (2018)
Keyphrases
- user experience
- key factors
- satisfaction degree
- mobile services
- public transport
- end users
- factors affecting
- multiple criteria
- online shopping
- user studies
- user interaction
- user behavior
- service quality
- user interface
- quality of service
- service providers
- mobile applications
- web services
- emerging technologies
- user engagement
- future internet
- mathematical programming
- multi dimensional
- user perceptions
- real time
- cloud services
- customer satisfaction
- service oriented
- metaheuristic
- information systems