A machine learning approach for opinion mining online customer reviews.

Thai Kim Phung Nguyen An Te Tran Thi Thu Ha

Published in: SNPD Winter (2021)

Keyphrases

opinion mining
customer reviews
product reviews
online product reviews
sentiment analysis
product features
online reviews
topic modeling
sentiment classification
opinion words
customer satisfaction
information retrieval
positive or negative
positive and negative
topic models
text classification
social networks