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A machine learning approach for opinion mining online customer reviews.
Thai Kim Phung
Nguyen An Te
Tran Thi Thu Ha
Published in:
SNPD Winter (2021)
Keyphrases
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opinion mining
customer reviews
product reviews
online product reviews
sentiment analysis
product features
online reviews
topic modeling
sentiment classification
opinion words
customer satisfaction
information retrieval
positive or negative
positive and negative
topic models
text classification
social networks