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Multimedia Chat for Helpdesks: A Requirements Study, a Practical SOA Architecture, and an Interface Prototype.
Zon-Yin Shae
Tony Bergstrom
Claudio S. Pinhanez
Mark Podlaseck
Published in:
ISORC (2009)
Keyphrases
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multimedia
information systems
real time
case study
multimedia databases
database
design guidelines
neural network
real world
web services
management system
empirical studies
content analysis
service oriented architecture
cross platform
client server architecture