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Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference.
Marie L. Radford
Published in:
J. Assoc. Inf. Sci. Technol. (2006)
Keyphrases
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interpersonal communication
instant messaging
email
college students
data collection
virtual environment
qualitative and quantitative
learning algorithm
social networks
recommender systems
social media
social networking sites