Complex Service Process Optimization Based on Service Touchpoint Association and the Design Structure Matrix.
Zhonghang BaiChang LiuHuihui SunMan DingPublished in: Complex. (2021)
Keyphrases
- information services
- design process
- web services
- service quality
- optimization process
- service composition
- service oriented
- real world
- service providers
- management system
- high level
- knowledge based systems
- service discovery
- optimal design
- optimization algorithm
- end users
- engineering design
- complex structures
- mobile services
- customer satisfaction
- simultaneous optimization
- reverse engineer
- service delivery
- user interface
- information systems