Servitization in the automotive sector: creating value and competitive advantage through service after sales.
Sven VerstrepenDirk DeschoolmeesterRoelof van den BergPublished in: IRMA Conference (2000)
Keyphrases
- competitive advantage
- service quality
- business processes
- service providers
- customer service
- customer satisfaction
- knowledge management
- web services
- competitive environment
- business information
- customer support
- customer relationship management
- service oriented
- automotive industry
- user satisfaction
- electronic commerce
- information systems
- service discovery
- call center
- higher education
- data sets
- service composition
- market share
- knowledge discovery
- e learning
- strategic advantage
- yangtze river
- resource based view