Introduction to Customer Engagement and Webflow User Experience Minitrack.
Petri ParvinenHarri Oinas-KukkonenMaurits KapteinPublished in: HICSS (2014)
Keyphrases
- user experience
- user engagement
- user behavior
- user interaction
- user studies
- user interface
- customer service
- mobile services
- end users
- electronic commerce
- mobile applications
- customer satisfaction
- learning environment
- m learning
- call center
- human computer interaction
- emerging technologies
- interface design
- customer relationship management
- multimedia