Management expert systems for competitive advantage in business.
Thow-Yick LiangHuu-Phuong TaPublished in: Inf. Manag. (1990)
Keyphrases
- competitive advantage
- knowledge management
- expert systems
- customer relationship management
- business world
- business processes
- business analytics
- business information
- human capital
- business environment
- business managers
- strategic alignment
- competitive intelligence
- information systems
- competitive environment
- business process
- business strategy
- service quality
- decision support
- decision making
- case study
- data mining
- market share
- strategic advantage
- e learning
- artificial intelligence
- financial services
- technological innovation
- workflow management systems
- knowledge sharing
- information technology
- market competition
- real world
- enterprise systems
- organizational learning
- business intelligence