Motivations and uses: An evaluation of users' use of a chat reference service.
Lili LuoJeffrey PomerantzPublished in: ASIST (2005)
Keyphrases
- end users
- user studies
- user centered
- user interface
- mobile services
- recommender systems
- user requests
- mission critical
- information access
- information seeking
- web services
- service oriented
- user interaction
- social media
- individual user
- user oriented
- service discovery
- user generated content
- social networking sites
- collaborative filtering
- management system
- network resources
- mobile phone
- value added services
- physical location
- personalized services
- multiple users
- user profiles
- information sources
- user feedback
- mobile applications
- service providers
- web content
- user experience
- user behavior