Automatically Resolve Trouble Tickets with Hybrid NLP.

Nicolas Ferland Wenting Sun Xuancheng Fan Lule Yu Jieneng Yang

Published in: SSCI (2020)

Keyphrases

natural language processing
information extraction
automatically generated
information retrieval
natural language
hybrid learning
language processing
computational linguistics
hand crafted
real time
machine learning
artificial intelligence
similarity measure
text mining
wordnet
machine translation