Intelligent Business Processes in CRM - Exemplified by Complaint Management.
Christopher ZabyKlaus D. WildePublished in: Bus. Inf. Syst. Eng. (2018)
Keyphrases
- business processes
- business process
- workflow management systems
- customer relationship management
- process management
- competitive advantage
- business process management
- business requirements
- workflow management
- inter organizational
- enterprise systems
- business users
- enterprise wide
- decision support
- business applications
- process model
- workflow systems
- business process models
- web services
- workflow execution
- business objectives
- cross organizational
- business partners
- business analytics
- business rules
- service oriented architecture
- information systems
- business environment
- business logic
- business decisions
- data mining
- workflow model
- virtual organization
- key performance indicators
- control flow
- virtual enterprise
- information management
- case study
- ws bpel