Sustainable Competitive Advantage in E-Commerce and the Role of the Enterprise System.
Petra SchubertSusan P. WilliamsRalf WölflePublished in: Int. J. Enterp. Inf. Syst. (2011)
Keyphrases
- competitive advantage
- business world
- strategic alignment
- knowledge management
- customer relationship management
- business processes
- business information
- business analytics
- electronic commerce
- service quality
- competitive environment
- business strategy
- business environment
- strategic advantage
- data sets
- human capital
- case study
- decision making
- business process reengineering
- online retailers
- market competition
- electronic business
- market share
- software engineering
- information systems