Less Than 10% of Library Service Users Ask For Help.
Cristel G. ThomasMartin KleinPublished in: JCDL (2019)
Keyphrases
- end users
- mobile services
- rapidly in recent years
- university library
- individual user
- user experience
- web services
- context aware services
- novice users
- web environment
- user interface
- user profiles
- information services
- information sources
- personalized services
- social media
- value added services
- web content
- collaborative filtering
- management system
- user requests
- recommender systems
- ubiquitous environment
- website