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Total Data Quality Management and Total Information Quality Management Applied to Costumer Relationship Management.
Maritza M. C. Francisco
Solange N. Alves Souza
Edit G. L. Campos
Luiz Sergio de Souza
Published in:
ICIME (2017)
Keyphrases
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quality management
data quality
fuzzy theory
historical data
database
data sources
quality assessment
systems development
human factors
end users
project management
information sharing
information systems
software projects
service quality
e learning
quality improvement
machine learning
real world