A complexity theory approach to IT-enabled services (IESs) and service innovation: Business analytics as an illustration of IES.
Bongsug (Kevin) ChaePublished in: Decis. Support Syst. (2014)
Keyphrases
- business analytics
- complexity theory
- service providers
- business intelligence
- competitive advantage
- service quality
- service oriented
- web services
- emerging technologies
- theoretical basis
- big data
- information technology
- computational geometry
- business processes
- application oriented
- health care
- end users
- customer service
- knowledge management
- case study
- business strategy
- machine learning
- customer satisfaction
- data mining
- market share
- information systems
- user centric
- databases
- multi dimensional