Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing.
Nina RizunAleksandra RevinaVera G. MeisterPublished in: Bus. Process. Manag. J. (2021)
Keyphrases
- business process
- textual data
- business processes
- factual information
- structured data
- information extraction
- textual information
- text mining
- web services
- raw data
- text categorization
- natural language processing
- business process management
- workflow model
- process model
- business process modeling
- business process models
- databases
- ws bpel
- service oriented architecture
- formal concept analysis
- user interface
- database systems
- workflow management systems