What Do Citizens Think of AI Adoption in Public Services? Exploratory Research on Citizen Attitudes through a Social Contract Lens.
Stefan SchmagerCharlotte Husom GrøderElena ParmiggianiIlias O. PappasPolyxeni VassilakopoulouPublished in: HICSS (2023)
Keyphrases
- public services
- e government
- government services
- public administration
- artificial intelligence
- public sector
- public policy
- social interaction
- conversational agents
- service oriented
- digital government
- service delivery
- social networks
- developing countries
- social media
- knowledge representation
- government agencies
- skill development
- machine learning
- technological innovations
- information technology
- knowledge management
- attitudes toward
- learning process
- technology acceptance
- information systems
- knowledge sharing
- information sharing
- recent advances