Pricing e-service quality risk in financial services.
Michel BenarochAjit AppariPublished in: Electron. Commer. Res. Appl. (2011)
Keyphrases
- service quality
- financial services
- competitive advantage
- risk management
- customer satisfaction
- financial markets
- risk assessment
- service providers
- electronic commerce
- financial risk
- user satisfaction
- decision support system
- online shopping
- information quality
- quality of service
- risk analysis
- risk factors
- customer relationship management
- decision making
- information systems
- policy makers
- case based reasoning
- database systems
- database