Understanding the impact of remote service technology on service business models in manufacturing: from improving after-sales services to building service ecosystems.
Andreas ZolnowskiAnn Kristin SchmittTilo BöhmannPublished in: ECIS (2011)
Keyphrases
- service providers
- web services
- service oriented
- service discovery
- service composition
- customer service
- service quality
- service platform
- business models
- information services
- search computing
- telecommunications industry
- end users
- service oriented architecture
- mobile services
- service management
- lifecycle management
- service delivery
- case study
- public services
- object oriented
- multi attribute
- value added services
- conceptual framework